Shipping Information

Shipping Information

Everything you need to know about how we ship your order, delivery times, and tracking — all in one place.

Free Worldwide Shipping on Every Order — No Minimum Spend

🌎 Free Worldwide Shipping

We offer free shipping on all orders with no minimum purchase required. Shop with confidence knowing delivery is always included.

📦 Order Processing

All orders are processed and dispatched within 1–3 business days (up to 6 business days during peak periods). You’ll receive a confirmation email once your order has been dispatched.

🕑 Estimated Delivery Times

🇬🇧

United Kingdom

5–10 business days

🇺🇸

United States

7–12 business days

🇨🇦

Canada

8–15 business days

🇪🇺

Europe

7–12 business days

🇦🇺

Australia

8–15 business days

🌎

Rest of World

8–15 business days

ⓘ Most orders arrive within 8–12 business days. Delivery times begin after dispatch.


📍 Order Tracking

You’ll receive a tracking number via email once your order ships, so you can follow your package every step of the way. If you haven’t received your tracking email, please check your spam folder first.

💳 Customs & Duties

International customers may be responsible for customs fees or import duties upon delivery. These charges are determined by your local customs office and are not included in our free shipping. We recommend checking with your local customs authority if you have any concerns.

⚠ Delays

Shipping times exclude customs clearance delays, public holidays, and unforeseen carrier issues. During peak seasons (holidays, sales events), please allow extra time for delivery. We appreciate your patience and will always do our best to keep you updated.


💌 Have a shipping question? Contact our support team at support.petnivox@gmail.com and we’ll get back to you within 24 hours.