Refund Policy (With Refunds)
Refund Policy
At Petnivox, we stand behind the quality of every product we sell. Please read our policy carefully so you know exactly what to expect.
Defective or Damaged Items — Full Refund
- Within 30 days of delivery, email support.petnivox@gmail.com with the subject line “Refund Request – [Your Order Number]”.
- Include your order number and a short description of the issue.
- Attach at least 5 clear photos — showing the defect/damage, different angles of the item, and the packaging if it was damaged in shipping.
Once we've verified everything, we'll process your full refund within 5–7 business days — no need to return the item!
Change of Mind — No Refunds or Returns
We do not accept returns or offer refunds if you simply change your mind about your purchase. This includes:
- Changed your mind after ordering
- Ordered the wrong item by mistake
- No longer want the product
- Found it cheaper elsewhere
- Don't like the colour, size, or style
All sales are final unless the item is defective or damaged.
Please Order Carefully
Make sure to review product descriptions, specifications, and images carefully before placing your order. We provide detailed information to help you make the right choice every time.
Questions Before Ordering?
If you're unsure about a product, contact us before ordering and we'll be happy to help you choose the right item.
We Review All Refund Requests
Every refund request is reviewed carefully to ensure fairness for all our customers. Only defective or damaged items qualify for refunds.