Refund Policy (With Refunds)
Our Refund Policy
We want every Petnivox customer to have a great experience. If something goes wrong with your order, we are here to make it right quickly and without hassle.
Item Arrived Defective or Damaged? We Have Got You.
If your item arrives defective or damaged, we will make it right with a full refund and you will not need to send anything back.
- Email support@petnivox.com within 30 days of delivery with subject: Refund Request followed by your Order Number.
- Include your order number and a brief description of the issue.
- Attach photos showing the defect from different angles of the item and packaging.
We will review and process your full refund within 5 to 7 business days.
Please Order With Care
Because our products ship directly from our fulfilment partners, we are unable to accept returns for change-of-mind purchases. We encourage you to review product descriptions, images, and sizing information carefully before placing your order.
If you have any questions about a product before buying, please reach out to us first. We are happy to help you make the right choice.
Not Sure About a Product?
Contact us before ordering and we will give you honest advice. We would rather help you choose correctly than deal with a disappointed customer.
Every Request Is Reviewed Fairly
We take every refund request seriously and aim to resolve issues as quickly as possible. Our team reviews each case individually to ensure a fair outcome.