Refund Policy (With Refunds)
Refund Policy
At Petnivox, we stand behind the quality of every product we sell. Please read our policy carefully so you know exactly what to expect.
✅ Defective or Damaged Items — Full Refund
If your item arrives defective or damaged, we’ll issue a full refund. Here’s how:
- Contact us within 30 days at support.petnivox@gmail.com
- Provide your order number
- Send us at least 5 clear photos showing:
- The defect or damage
- Different angles of the item
- The product packaging (if damaged in shipping)
- Any other relevant details
- Once verified, we’ll process your full refund within 5–7 business days — no need to return the item!
❌ Change of Mind — No Refunds or Returns
We do not accept returns or offer refunds if you simply change your mind about your purchase. This includes:
- Changed your mind after ordering
- Ordered the wrong item by mistake
- No longer want the product
- Found it cheaper elsewhere
- Don’t like the colour, size, or style
All sales are final unless the item is defective or damaged.
Please Order Carefully
Make sure to review product descriptions, specifications, and images carefully before placing your order. We provide detailed information to help you make the right choice every time.
Questions Before Ordering?
If you’re unsure about a product, contact us before ordering and we’ll be happy to help you choose the right item.
We Review All Refund Requests
Every refund request is reviewed carefully to ensure fairness for all our customers. Only defective or damaged items qualify for refunds.
